Shipping policy

At Sonictrek Australia, we are dedicated to providing a smooth and efficient shopping experience for our customers. Below are the details of our shipping policy:

Order Processing:

• We aim to process and ship all orders within 2 business days of receipt.
• A confirmation email with tracking information will be sent to you once your order has been dispatched.

Delivery Timeline:

• Your order should arrive within 5 business days after it has been shipped.
• Please be aware that delivery times may vary based on your location and factors beyond our control.

Shipping Costs:

• Any applicable shipping charges will be calculated and displayed during the checkout process.

Tracking Orders:

• Once your order is shipped, you will receive a tracking number via email to monitor its delivery status.

Carrier Delays and Issues:

• Sonictrek Australia cannot be held responsible for delays or issues caused by the carrier or due to external factors such as adverse weather conditions, natural disasters, or other unforeseen events.

Additional Information:

• Business days are defined as Monday through Friday, excluding public holidays.
• If there are any delays, we will inform you as soon as possible.

For any inquiries or concerns about your order, please contact our customer support team at support@sonictrek.com.au. We are committed to assisting you and ensuring your satisfaction with our service.